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Mobilność i niezależność na co dzień | Doradzamy i wspieramy od 2014 roku

Terms and conditions

Terms and Conditions of the Online Store esklepmedyczny.com.pl

(effective from 22.05.2026)

Chapter 1. General Provisions and Seller Information

The online store esklepmedyczny, available at https://esklepmedyczny.com.pl, is operated by:

EKRAM Karolina Bańcerowska
ul. Małopolska 4 A, 26-600 Radom, Poland
VAT ID: 9482322071 | REGON: 146041158
E-mail: ekram@ekram.pl
Phone: +48 608 460 935

These Terms and Conditions define the rules for using the Store, placing orders, concluding sales agreements, as well as the rights and obligations of Customers and the Seller.

Chapter 2. Definitions

  • Customer – a natural person, legal entity, or organizational unit making a purchase in the Store.
  • Consumer – a natural person making a purchase not directly related to their business activity.
  • Privileged Entrepreneur – an entrepreneur referred to in Article 7aa of the Polish Consumer Rights Act.
  • Goods – products offered for sale in the Store.
  • Sales Agreement – a distance contract concluded between the Customer and the Seller.

Chapter 3. Technical Requirements

In order to use the Store, the following are required:

  • a device with Internet access,
  • an up-to-date web browser,
  • an active e-mail address.

Chapter 4. Conclusion of the Sales Agreement

  1. Orders may be placed 24/7 through the Store.
  2. Information about the Goods constitutes an invitation to conclude an agreement within the meaning of Article 71 of the Polish Civil Code.
  3. The agreement is concluded upon confirmation of acceptance of the order by the Seller via e-mail.
  4. The Seller may refuse to process an order if the Customer provides false or incomplete information.

Chapter 5. Prices and Payments

  1. Prices of the Goods are presented in Polish zloty (PLN) and may also be displayed in other currencies available in the Store, including EUR, USD and GBP. All prices are gross prices (including VAT).
  2. Available payment methods are presented on the Store’s website and in the shopping cart.
  3. The Store accepts payments via traditional bank transfer and external payment service providers, including PayPal and Przelewy24.
  4. The payment deadline for traditional bank transfer is 3 days from placing the order.

Chapter 6. Delivery

  1. Delivery is carried out within Poland, European Union countries, and selected non-EU countries available during the ordering process, including the United Kingdom and Switzerland.
  2. Delivery costs and delivery times are presented during the ordering process.
  3. Responsibility for the Goods passes to the Customer upon delivery.

Chapter 7. Withdrawal from the Agreement

  1. The Consumer and the Privileged Entrepreneur have the right to withdraw from the Agreement within 14 days from the date of receipt of the Goods.
  2. The declaration of withdrawal from the Agreement may be submitted:
    • via the online return form available at: Return form,
    • electronically to the following address: ekram@ekram.pl,
    • or in another durable form in accordance with applicable law.
  3. The Seller shall immediately provide the Customer with confirmation of receipt of the declaration of withdrawal from the Agreement on a durable medium, in particular by electronic means.
  4. The Customer bears the direct costs of returning the Goods.
  5. The refund shall be made within 14 days; however, the Seller may withhold the refund until the Goods or proof of their return have been received.
  6. The refund includes the price of the Goods and the cost of the cheapest available delivery method.

Detailed information regarding the return procedure is also available in the Return Policy and the online form at: https://www.esklepmedyczny.com.pl/zwrot.

Chapter 8. Exceptions to the Right of Withdrawal

The right to withdraw from the Agreement does not apply in particular to Goods:

  • personalized products,
  • delivered in sealed packaging which cannot be returned after opening due to health protection or hygiene reasons, in accordance with Article 38 of the Polish Consumer Rights Act,
  • where the Customer used the Goods in a manner exceeding what is necessary to establish the nature, characteristics, and functioning of the Goods, the Customer shall be liable for any diminished value of the Goods.

Chapter 9. Complaints – Non-Conformity of Goods with the Agreement

  1. The Seller shall be liable for any lack of conformity of the Goods with the Agreement in accordance with applicable law. In the case of Consumers and Privileged Entrepreneurs, this liability generally lasts for two years from the date of delivery.
  2. Complaints may be submitted electronically or in writing to the Seller’s address.
  3. The complaint shall be considered within 14 days from its receipt.
  4. If the complaint is accepted, the Customer has the right to repair, replacement, price reduction, or withdrawal from the Agreement in accordance with applicable law.
  5. The Seller bears the costs of justified complaints.

Chapter 10. Warranty

  1. The Goods may be covered by the manufacturer’s warranty if such warranty has been granted.
  2. The warranty does not exclude or limit the Consumer’s rights arising from applicable law.

Chapter 11. Liability for Damages

Claims regarding damages caused by the Goods shall be considered according to the general principles of civil law and constitute a separate procedure from complaints.

Chapter 12. Final Provisions

  1. Polish law shall apply to Agreements concluded in the Store.
  2. None of the provisions of these Terms and Conditions limit the rights of Consumers.
  3. Changes to the Terms and Conditions shall apply to orders placed after their publication.